ATTENDS- Some VERY important information!!!!!!!!!



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Posted by jay on July 12, 2005 at 18:45 [68.160.223.232]

As you may or may not know. Attends changed several months ago, for the worse. Do diapers ever change for the better ? always getting thinner and less absorbent, why the hell is that?
Any way I bought 4 packs of the old ones and finally ran out. I was really upset when I bought the NEW improved sucky ones, I was so upset I wrote them and complained. Anyway, they seem genuinely interested in the feed back and say they might even be taking suggestions for R&D. I strongly encourage everyone who loved this brand to write them a polite letter suggesting they put the thickness back . WE ALL KNOW THICKER IS BETTER!!!

here is the info and reply:

Thanks for visiting our website and being a valued Attends customer. We
assume that you are referring to our Attends Waistband briefs and we
apologize for the inconvenience our recent changes to them have caused
you.
It was not our intention to decrease the effectiveness of the product.
As
you are likely aware we made three changes to the product. The changes
and
reason for the changes were as follows;

1) New Waistband - the material used to manufacture our old waistband
was
discontinued and we were forced to make the change.

2) Packaging - we changed how we folded and packed the products
(compressed
packaging) in an effort to reduce shipping costs to delay prices
increases
to you the consumer.

3) Wetness Indicator - the new waistband forced us to change how we
apply
our wetness indicator. The new wetness indicator will disappear when
the
brief becomes wet. It also contains a date code system which will allow
us
to track when the brief was made if we receive any complaints from
consumers. The original system was wiped glue; we are looking into
developing a new system for our manufacturing line to allow us to go
back to
a glue based system, which will once again change colors when the brief
becomes wet.

We are in the process of evaluating these briefs to make the necessary
changes required to give you the standard of product you have come to
expect
from Attends over the years. We will keep you informed as to when we
make
these changes. Your concerns/suggestions will be forwarded to our
Product
Development and Marketing departments and please continue to send us
any
future concerns/suggestions you may have in the future.

Gloria Roebuck
Only the Best...Only Attends
PaperPak
Consumer Affairs/CDT Lead
GRoebuck@useast.paperpak.com
tel: 800-428-8363 ext. 8621
fax: 800-933-8433


Email:


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